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FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||||
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Question: Is artonleaf product made of real leaf? Answer: Yes, each artonleaf product is made of real tree leaf through dozens of delicate processes. Each leaf is naturally grown and is approximately 7 to 9 inches long. The final artwork is as thin and semi-transparent as a Cicada wing, and flexible and durable to make excellent gifts or collections. Your artwork is guaranteed to be unique since no two natural leaves in the world are exactly the same. Question: What is the size of the artonleaf product? Answer: Each leaf is different, and the size of the product may be approximately 7 to 9 inches long, and 3 to 4 inches wide. Question: How soon can I receive my ordered artonleaf product? Answer: Usually you can get your leaves 3~5 business days after you make the order. If you order from countries other than USA, it can take up to 2~3 weeks to recieve your leaves depending on the shipping time. Question: Is artonleaf product endurable? Answer: Each artonleaf product has been through several anti-aging processes, to make it endurable and flexible. Avoid direct sun shine and heavy moisture where you keep the artonleaf product, as you usually do to keep any of the other artworks with vivid image, will help keep the artonleaf product in good shape in decades. Question: Can I order multiple artonleaf products with same image? Answer: Yes. After you select the image to upload, at the right side of the image you can choose the number of artoneleaf you want to make using the image. Each artonleaf product carries only one image. Question: What are the requirements for the image to be used? Answer: We accept images in JPEG, GIF and PNG formats. For best result, the image size should be between 100KB to 3MB. Question: Do you ship product to outside of America? Answer: Yes, we ship our product worldwide. Usually it takes 2~4 days to ship within USA. And it can take up to weeks to ship to some countries. Question: How to check out using any credit card instead of Paypal account? Answer: At Paypal checkout page, click the link of "Don't have a PayPal account?", then choose the "Credit Card" option to check out using any credit card. Question: How do I order the "A Leaf Out Of God's Book" leaf? Answer: You put the Bible verse into an image file and upload it at the page of "Order". Following is a website which can convert text to image file for you online for free: http://www.text2image.com Please don't put in too many words (generally less than 250 characters for best result), otherwise the text will be too small to read on leaf. Don't worry about the formate of the text since we will rearrange it for you. During conversion, please choose big enough image width and image height so the text is not truncated in image. | ||||||||||||||||||||||
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